The Zero Manual

AI & automation consultancy · Indian MSMEs under ₹100 Cr

The Zero Manual

Every hour your people spend moving data between systems is an hour nobody paid you for. We take that number to zero, and we measure it before we start.

Practice
AI & Automation
Segment
MSME · under ₹100 Cr
Entry point
3-day audit
By
Noki Technologies

§ 01 The condition

You already bought the software. It is doing almost nothing.

A ₹40 Cr manufacturer runs on Microsoft 365, a cloud accounting package, and eleven spreadsheets that only one person understands. The licences are paid. The capability sits unused, because nobody had time to connect anything to anything else.

  • 01The books close three weeks late. Management sees last month's numbers when the month after is nearly over, so every decision is made on a guess.
  • 02Enquiries die in a shared inbox. Nobody can say how many arrived last month, how many were answered, or how many were quoted.
  • 03The same figures are typed four times. Purchase order to spreadsheet, spreadsheet to accounting, accounting to a report, report to a deck.
  • 04Tender documents are read one at a time. A person opens each PDF, hunts for the specification, and copies it into a comparison sheet by hand.
  • 05Stock is counted physically because no system can be trusted to say what is on the shelf.
  • 06There is no IT team. Anything that needs constant administration will be abandoned within a year, and everybody involved knows it.

§ 02 Services

Six engagements. Each one removes a named manual step.

We do not sell a platform. We work inside the systems you already pay for, connect them, and automate the handoffs between them. Every engagement below is scoped, priced and measured on its own.

ENG-01

Identity & access foundation

One company login across every internal system. Multi-factor authentication, role-based access, department groupings, and a real audit trail of who opened what and from where. Shared passwords go away.

Removes: per-app accounts, password sheets, orphaned logins after staff leave
ENG-02

One source of truth

Your spreadsheets migrated into a structured cloud store that everyone reads from, inside your own tenant. Offline-tolerant, with a health panel so a broken connection is visible instead of silent.

Removes: version arguments, laptop-local data, re-keying between sheets
ENG-03

Finance visibility

A live read from Tally or Zoho Books into a dashboard the owner can open any morning. Cash position, receivables, payables, burn rate, and a forecast built on committed bills.

Removes: waiting on the CA, month-end reconstruction, board-pack assembly
ENG-04

Enquiry & sales automation

Company mailboxes read into a pipeline. Genuine RFQs separated from noise by a classifier trained on your own mail, contacts lifted from signatures, and the right brochure attached to the draft reply.

Removes: manual triage, lost enquiries, CRM data entry
ENG-05

Tender & document intelligence

A bid library that reads itself. Each document classified as a real specification or paperwork, technical parameters extracted into a comparable table, and purchase orders parsed straight out of PDF.

Removes: manual spec extraction, PO re-keying, missed closing dates
ENG-06

Operations & inventory

Production orders, batch traceability, service contracts, and a component store where parts are added by scanning the supplier's barcode. Specifications decode from the part number without a network call.

Removes: physical stock counts, paper job cards, missed AMC renewals

A seventh engagement, a private AI assistant grounded on your own business data, is deliberately sold last. It is only worth building once the data underneath it is clean, and selling it first is the most common way these projects fail.

§ 03 The metric contract

No engagement starts without a reading.

Before anything is built we measure the current state, agree the target in writing, and agree how it will be read back. If the number does not move, you stop paying. This is the whole of our differentiation and we would rather lose the work than drop it.

Measure Typical starting point Contracted target How it is read
Staff hours per week re-keying data18 – 25 hrsunder 3 hrsTwo-week timesheet sample, before and after
Days to close monthly books21 – 30 days5 – 7 daysClose date stamped in the accounting system
First response to an enquiry2 – 5 daysunder 4 hrsMailbox timestamps, full month
Enquiries closed with no reply at all12 – 20%under 2%Inbox audit against pipeline records
Tender documents screened per person-day6 – 1060+Document log, per bid cycle
Stock record accuracy at audit60 – 78%above 97%Physical count against system count

These are the ranges engagements are scoped against, not results claimed on your behalf. Your own baseline is measured in the audit, and the targets in your contract are set from that reading.

§ 04 Method

Five phases. Each one pays for itself before the next begins.

A business this size cannot absorb a two-year transformation programme, and should not be asked to. Every phase stands alone, ships in weeks, and gives you a clean point to stop.

  1. Phase 0

    The Zero Audit

    Three days on site and in your systems. Every manual handoff mapped and costed in hours, the baseline readings taken, and a phased plan with prices against each phase. You own the document whether or not you continue.

  2. Phase 1

    Foundation

    Identity, access and the tenant tidied up. Nothing else can be built safely until one login controls everything and the right people see the right things.

  3. Phase 2

    Visibility

    Data consolidated and the finance dashboard live. This is where you decide whether we are worth keeping, on evidence rather than on a proposal.

  4. Phase 3

    Automation

    The two or three processes that cost the most hours, automated and measured against the baseline. Usually enquiry handling, tender screening, or inventory.

  5. Phase 4

    Intelligence

    A private AI layer on your own cloud tenant, reading your own data. Built last, on clean foundations, so it answers correctly instead of confidently.

Training and adoption support runs through every phase. A system staff work around, while quietly maintaining their old spreadsheet, has failed no matter how well it was built.

§ 05 Rates

Published, so you can budget before you call.

Open-ended IT billing is the reason most businesses this size never start. Our rates are fixed and stated here. Programme work is quoted as a firm price per phase after the audit, never as an hourly estimate that drifts.

Consultation

₹20,000

per hour

Single sessions. A second opinion on a vendor quote, an architecture review, a decision you need to get right this week.

Advisory day

₹1,00,000

per day

On site or remote, with your team. Workshops, hands-on problem solving, or an internal capability handover.

The Zero Audit

₹3,00,000

3 days, fully credited

The entry engagement. Credited in full against a programme if you proceed within 90 days.

Build programme

₹30,00,000

typical, phased

A full multi-phase programme for a business of this size. Scoped from the audit and billed per phase against delivery.

Cloud and licence costs are billed to you directly by Microsoft or your provider, at their price. We do not mark them up, and we will tell you when you are paying for licences you are not using. A managed support retainer is quoted separately at the end of a programme.

§ 06 Standing

We built this for ourselves first.

The Zero Manual is the consulting practice of Noki Technologies, an instrumentation company building radiation detection and medical device systems in India and Australia. Every service on this page runs inside our own business before it is offered to yours.

Working system, not a slide

Our own operations run on a single internal platform covering finance, sales, tendering, manufacturing, inventory and service. The first meeting is a demonstration of a live system, not a capability deck.

Engineers, not resellers

We design instruments to IEC and ISO standards and supply into AERB-regulated environments. The discipline that requires is the same discipline we bring to your systems: measure it, document it, make it repeatable.

Your tenant, your data

Everything is built inside infrastructure you own and control. AI runs on your own cloud deployment, not a public chatbot. If you end the relationship, the systems keep working and the data stays yours.

§ 07 Start

Bring one process you know is broken.

The first conversation is thirty minutes and costs nothing. Come with the process that wastes the most time, and we will tell you plainly whether it is worth automating and roughly what it would take.

tech@nokitechnologies.com

The Zero Manual · A practice of Noki Technologies Pvt Ltd · India & Australia